Course Description
Avoiding Common Pitfalls in Lawyer-Client Relationships is designed to help legal professionals strengthen client relationships while minimizing risk and dissatisfaction. Drawing on real-world examples and ethical standards, the course explores how miscommunication, unmanaged expectations, vague engagement terms, and emotional client behavior can derail even the most competent legal work.
Participants will gain actionable strategies for setting clear expectations from day one, managing scope creep, preventing fee disputes, and drafting bulletproof engagement letters. The course also emphasizes communication best practices, confidentiality in the digital age, conflict checks, and proper case closure protocols. Designed for solicitors, in-house counsel, and legal support professionals, the course helps reinforce trust, improve retention, and reduce malpractice exposure.
Whether you’re new to practice or looking to elevate your client service, this course equips you with tools to avoid common relationship pitfalls and build a resilient, ethical legal practice.
